Instrumental in the Past... Invested in the Future
The Ports, Customs and Free Zone Corporation (PCFC) was officially established in 2001, under the authority of the Dubai Government, with a total of 514 employees working within the organization. There are a number of entities and institutions operating under its umbrella, including the main ports in Dubai such as Port Rashid, Jebel Ali Port, Al Hamriya Port, which are managed by Dubai Ports Authority, in addition to the Department of Planning and Development - Trakhees, the Dubai Maritime Authority and the Office of the Marine Agency for Wooden Dhows, as well as the investment arm and security arm of the corporation, represented by Investment Department and Security Department.
With these entities, we aim to provide services to various customer segments, including companies as well as merchants and individuals from numerous locations in the Emirate of Dubai. The Corporation greatly relies on the innovative use of technology to provide smart and distinguished services to its customers, and is constantly working on developing coping mechanisms in line with best practices and to ensure customer happiness and loyalty in line with the guidelines issued by the government.
The vision of the Ports, Customs and Free Zone Corporation is to inspire and remain courageous. It is this vision that has allowed the it to evolve into the modern pioneer it is today and stimulate Dubai's success, as a result.