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Our Strategy

We, at Ports Customs and Free Zone Corporation, are committed to facilitate economic transformation of Dubai by providing innovative processes, regulations, and solutions ensuring sustainable business activities in compliance with, ISO standards, international standards such as, but not limited to, ISPS Code, local laws and relevant legislations.

View our Integrated Management Policy. downloading Download​

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Our Mission

To f​acilitate economic transformation of Dubai by providing innovative processes, regulations, and solutions ensuring sustainable business activities.

Our Vision

To sustainably facilitate and promote Dubai as the world’s leading economic sector.

Our Principles

Pursuit of ​Exellence

in everything we do

Customer Commitment

by delivering an outstanding experience

Foster Human Capital

our employees are our most valuable capital

Culture of Innovation

we innovate and simplify for better future

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Pursuit of ​Exellence

in everything we do

sentiment_satisfied

Customer Commitment

by delivering an outstanding experience

people_outline

Foster Human Capital

our employees are our most valuable capital

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Culture of Innovation

we innovate and simplify for better future

Strategic Perspectives and Objectives

  • Simplify processes and avoid duplication for value creation at par with best practices.
  • Lead smart technology and innovative solutions for cost and time optimization.

  • Enhance customer journey by improving feedback mechanisms, integrating internal processes and establishing strategic partnerships.
  • Foster culture of excellence by ensuring customer happiness and loyalty through driving continuous improvement initiatives inline with government directives.

  • Increase revenue by identifying new diversified business portfolios and streams.
  • Build optimal and sustainable investment model by rationalizing expenditures, managing and maintaining resources efficiently.

  • Attract, retain and develop UAE talents to harness organization capability and capacity.
  • Create distinguished and competitive organizational environment to improve efficiency and productivity.
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Dubai Unified License (DUL)

Your Dubai Unified License (DUL) is the official recognition of your business identity and authorisation to conduct economic activities in the Emirate of Dubai. It serves as the sole authoritative reference for operational, regulatory, and verification purposes and shall be read in conjunction with a valid and active trade license certificate. No economic activity may be conducted unless the DUL is issued and remains valid.

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