About Us

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aboutUsInvestments  

Instrumental in the Past.

I​nvested in the Future.

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The Ports, Customs and Free Zone Corporation (PCFC) is one of the government organizations under the Dubai government, which was officially established in 2001, and includ​es a number of entities and authorities operating under its umbrella. These entities include the main ports in Dubai such as Port Rashid, Jebel Ali Port, Al Hamriya Port, which are managed by Dubai Ports Authority, in addition to the Department of Planning and Development - Trakhees, the Dubai Maritime City Authority and the Office of the Marine Agency for Wooden Dhows, in addition to the investment arm and the security arm of the corporation, represented by Investment Department and Security Department.

At the present time, about 514 employees are working under the umbrella of the corporation. Those entities provide services to different categories, including companies, merchants and individuals from various locations in the Emirate of Dubai. The Corporation relies on the innovative use of technology to provide smart and distinguished services to its customers, and is constantly working on developing coping mechanisms in line with best practices and to ensure customer happiness and loyalty in line with government guidelines.

The vision of the Ports, Customs and Free Zone Corporation is inspiring and courageous, and is due to it that the corporation has evolved into a modern pioneer which continues to stimulate Dubai's success and contribute to its making.​​​​​

Chairman’s Message

​It is a vision inherited by the founder of the corporation itself, the late Sheikh Maktoum Bin Rashid Al Maktoum, Ruler of Dubai, who had the foresight to unite Dubai Customs, Dubai Ports and Free Zone Authorities under a single administration. Ever since its inception, PCFC has been a pioneer of trade and customs not only in Dubai but across the region. It has ignited businesses that have created some of Dubai most iconic landmarks, reinvented the concept of Free Zones and continues to be the catalyst in an ever-changing business landscape. As a holding corporation with a history of defining the future, PCFC continue to take pride in being enablers, innovators and architects of business that drive the nation forward.


Sultan Ahmed Bin Sulayem

Chairman of Ports, Customs and Free Zone Corporation (PCFC).

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Our Mission

To f​acilitate economic transformation of Dubai by providing innovative processes, regulations, and solutions ensuring sustainable business activities.

Our Vision

To sustainably facilitate and promote Dubai as the world’s leading economic sector.

 

Principles

excellence 
Pursuit of ​Exellence

In Everything We Do

experiance 
Customer Commitment

By Delivering an Outstanding Experience

human capital 
Foster Human Capital

Our Employees are Our Most Valuable Capital

idea 
Culture of Innovation

We Innovate and Simplify for Better Future

 

Strategic Perspectives

Process Integration & Optimization

Simplify processes and avoid duplication for value creation at par with best practices.

Lead smart technology and innovative solutions for cost and time optimization.

Customer Happiness & Loyalty

Enhance customer journey by improving feedback mechanisms, integrating internal processes and establishing strategic partnerships.

Foster culture of excellence by ensuring customer happiness and loyalty through driving continuous improvement initiatives inline with government directives.

Financial Diversification & Sustainability

Increase revenue by identifying new diversified business portfolios and streams.

Build optimal and sustainable investment model by rationalizing expenditures, managing and maintaining resources efficiently.

Continuous Creativity & Development

Attract, retain and develop UAE talents to harness organization capability and capacity.

Create distinguished and competitive organizational environment to improve efficiency and productivity.

Our Entities are Key to Our Success

dubai-customs  
 
 
jafza  
 
DMCA  
 
dpa  
 
pcfc-security  
 
 
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pcfc-csc 
 
 
pcfc-investment  
 
Queen Elizabeth 2  
 
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