​​​​​​​​​Trakhees Payment Dispute

Customers who have payment advice under their names can submit a financial dispute complaint about Trakhees services. The customers must notify Trakhees within 45 days from the date of the dispute with full details of the complaint and submit a supporting document. This action should be done using the Trakhees Customer Relationship communication channels: 

Email: info@pcfc.ae

Phone: 800-990.

Website: Contact Us​ - Category: complaint.

When the customer notifies Trakhees within the allocated timeline, an investigation will start, and customers will get notification of the findings. 

A payment dispute applies if it includes one of the following: 

The amount that got deducted while paying through an online channel did not generate a receipt. 

Customers should contact their bank immediately to obtain a refund for such an incomplete transaction. 

The amount got deducted, and receipt received successfully but, service was not received. 

The amount deducted twice for the service, and there is an issue with retaining the duplicated amount.